Shipping & Returns

Cash On Pick Up

-  For Local Customers 

- Pay In Person Via Credit Card Option Available

Same Day Pick Up If Purchased By 3:30pm

Direct Bank Deposit

- Payment details are sent to your email account for bank deposit 

PayPal Express Checkout

- no need to create an account on my website for this payment option

Credit Card Payments

Securely Processed With Square

Walk In - Pick Up

Walk In - Is a local pick up option,

Same Day Pick Up If Purchased By 3:30pm

Please contact me for location details if using this option

Due to COVID-19 Australia Post Has Changed Their Postage Box Pick Up Times

Orders purchased before 2pm Mon - Saturday will be shipped on the same day of purchase

Orders purchased after 2pm will be posted on the next day - excluding Saturday's

Orders purchased after 2pm Saturday's and orders on a Sunday will be posted Monday's

Free Post - Some Items

Some items in my online store are free postage

Free Post Items ( Australia Domestic ONLY),

** Please Note - If purchase an item with free post and an item that requires postage free post will no longer be valid for your purchase postage rates will still apply.

Large Letter - (LETTER SIZE)

~Letter Size Post - With Tracking No Thicker Then 2cm Up to 500g - 3-6 Days Delivery

Tracking number will be sent to you via email

Large Letter - (LETTER SIZE) Shipping option is a letter size option for small items only, Tumbled Stones, Slices Jewellery and single small items ect..

I can usually fit around 6-10 tumbled stones in a letter if it is no thicker then 2cm and weighs less then 500g 

I can send incense with this option if you do not mind the outer box removed, If you select this option for incense the outer box will be removed and you will receive the inside pack, I will cut the product label from the outside box and tape it to the inside pack so you can identify the fragrance. This does not harm the incense in any way and the incense will still be in protective packaging and is the cheaper postage option to save on postage costs

 If your item is larger then 2cm thick and weighs over 500g please select Australia Post (Parcel Post) option.

Large Letter - (LETTER SIZE) is for Domestic Australia ONLY and is a postage option for small letter size items ONLY.

Each product description explains if it qualifies for Large Letter - (LETTER SIZE) Post

If purchasing a letter size item and purchasing a parcel size item parcel rates will apply so please select the parcel post option. 

if you have any questions regaurding this option please contact me 

Parcel Postage

Calculated directly via Australia Post 

~ Regular Parcel Post + Tracking - 5kg satchel - Post 3 - 6 Days Delivery

~ Express post Parcel + Tracking - 5kg satchel- Same Day Post - 1-4 business days Delivery

Tracking number will be sent to you via email, Please check your junk email folder in your email account if you have not received your tracking number or any Email correspondance reguarding your purchase 

International Post

Due to the COVID-19 Pandemic Australia Post Currently Is Not Offering Economy Air 

Standard International Parcel Rates Apply Only At This Time

Will post international..(Excluding Free Postage Items - Australia Domestic Only )

Shipping Rates Apply To All Items

Postage will be calculated Via Australia Post

I'm happy to exchange or refund

But i do not offer refunds based on change of mind, Damaged or losses incurred during shipping and transport

If you have received an item that was damaged upon arrival, Please Contact Me  to let me know as soon as your order has arrived.

If your purchase has not arrived you can track your purchased via Australia Post Website

if you have not recieved your tracking number check your junk email folder as all items are posted with tracking both Letter and Parcel and all tracking numbers are sent to you via email

Postage Costs Are Not Refundable Refund Is For Purchase Price Only

Return Postage Paid By Buyer

Returns to be returned within 14 days from date of Purchase.

All returns must be received in original unused condition.

refund/exchanges will not be issued or gain approval until the product has be recieved by Crystal Journey Tasmania

~ Please Note*

Sale & Clearance items are considered to be a Final Sale and are not returnable/refundable.

Happy To Answer Any Questions

Contact Us